1. About These Terms
 

These Terms and Conditions (“Terms”) govern your use of the website www.giuliabrazzoli.com (“the Website”) and the psychological services provided by Giulia Brazzoli, Clinical Psychologist (AHPRA Registration No. PSY0002423433).

By accessing and using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

These Terms should be read in conjunction with the Privacy Policy, which is available on this Website.
 

2. Professional Qualifications and Registration
 

Giulia Brazzoli is a registered Clinical Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA). Registration details:

• AHPRA Registration Number: PSY0002423433

• Provider Number: 6065369B

Registration can be verified at www.ahpra.gov.au.

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3. Services

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3.1 Scope of Services

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I provide the following psychological services:

• Individual psychotherapy (adults aged 18 and over)

• Couples therapy

• Diagnostic assessment for ADHD

• Psychological consultation
   

Services are delivered via telehealth (Zoom video conferencing) and in-person at Double Bay Doctors, Sydney.
 

3.2 Not Emergency Services
 

My services are not a crisis or emergency service. If you are in immediate danger or experiencing a mental health emergency, please contact:

• Emergency Services: 000

• Lifeline Australia: 13 11 14

• Beyond Blue: 1300 22 4636

• Suicide Call Back Service: 1300 659 467
   

3.3 Limitations
 

I do not provide medical advice, prescribe medication, or provide legal, financial, or other non-psychological advice. Where appropriate, I may refer you to other professionals.
 

4. Appointments and Bookings
 

4.1 How to Book
 

Appointments can be requested by emailing giulia.brazzoli@gmail.com with your preferred days and times from the availability calendar on the Website, together with a completed and signed consent form. Appointments are confirmed via email.
 

4.2 Consent Form
 

Before your first appointment, you are required to download, complete and sign the Informed Consent form, which is available on the Website. This document outlines the nature of the service, confidentiality, fees, cancellation policy, and your rights. The signed form must be returned via email. Services cannot commence without a signed consent form.
 

4.3 Cancellation Policy
 

I require a minimum of 24 hours’ notice for cancellation or rescheduling. Appointments cancelled with less than 24 hours’ notice, or where you fail to attend (“no-show”), will be charged at the full session rate. This fee cannot be claimed through Medicare or private health insurance.
 

5. Fees and Payment
 

5.1 Telehealth Fees
 

The current fee for a telehealth session (approximately 50 minutes) is $190.25 (AUD). With a valid Mental Health Care Plan and GP referral, Medicare provides a rebate of $145.25, resulting in a gap fee of $45.00.
 

5.2 In-Person Fees
 

Fees for in-person appointments at Double Bay Doctors are set by the clinic and differ from the telehealth rate described above. This service does not fall under the reduced-rate telehealth offering. Please contact me for current in-person rates.
 

5.3 Payment
 

Payment is due at the time of the session unless otherwise agreed. Medicare rebates are processed after payment of the full session fee.
 

5.4 Fee Changes
 

I reserve the right to adjust fees with reasonable notice. You will be informed of any fee changes in advance of your next appointment.
 

6. Telehealth
 

Telehealth sessions are conducted via Zoom. By participating in telehealth sessions, you agree that:
 

• You will ensure a private, quiet, and secure environment for the duration of the session.

• You will have a stable internet connection and a device with a camera and microphone.

• You will download and install the Zoom application prior to your first session (available at zoom.us/download).

• You understand that no electronic communication is entirely secure and accept the inherent risks of telehealth.

• Sessions will not be recorded by either party unless explicitly agreed in advance.

• You are physically located in Australia at the time of the session (this is a requirement for AHPRA registration and Medicare billing).
   

7. Confidentiality
 

All information shared during sessions is strictly confidential. I am bound by the Psychology Board of Australia Code of Conduct and the Privacy Act 1988 (Cth).

To provide the psychotherapy service, I take brief clinical notes during sessions relating to information relevant to your situation. These are used for assessment, treatment planning, and service delivery. Notes are written by hand; no AI is used to record or transcribe sessions.

Your data is stored securely in accordance with applicable laws and professional requirements, in both paper and electronic formats.

By signing the consent form, you authorise the sharing of clinically relevant information with your GP and/or psychiatrist where appropriate and in your interest.

Confidentiality may be limited in the following circumstances, as required or authorised by law:

• Where there is a serious and imminent risk of harm to yourself or another person.

• Where there is a reasonable suspicion of abuse or neglect of a child.

• Where disclosure is required by a court order, subpoena, or other lawful process.

• Where disclosure is authorised by you (e.g., to share information with your GP or another treating professional).

• To protect public health or safety.

• To assist in locating a missing person, where permitted by law.

For full details, please refer to the Privacy Policy.
 

8. Informed Consent
 

In accordance with the Psychology Board of Australia Code of Conduct (effective 1 December 2025), informed consent is treated as an ongoing process. This means:

• You will be asked to provide informed consent before services commence.

• Consent will be reviewed periodically (at least every 12 months) and whenever there is a significant change in the nature of the service (e.g., change in modality, treatment approach, or type of therapy).

• You may withdraw your consent at any time. If you do, I will explain the potential implications, including the inability to continue certain therapeutic approaches.
   

9. Website Content and Intellectual Property
 

All content on this Website, including text, images, logos, and design, is the property of Giulia Brazzoli or used under licence, and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, or republish any content from this Website without prior written consent.
 

10. Disclaimer
 

The information provided on this Website is for general informational purposes only and does not constitute psychological advice, diagnosis, or treatment. The content of this Website is not a substitute for professional psychological or medical advice.

While I make reasonable efforts to ensure the accuracy of the information on this Website, I do not warrant that it is complete, current, or error-free.

Use of the Zoom platform for telehealth is subject to Zoom’s own Terms of Service and Privacy Policy.
 

11. Limitation of Liability
 

To the maximum extent permitted by law, I exclude all liability for any loss, damage, or injury arising from:

• Your use of this Website or reliance on information provided on it.

• Any interruption, delay, or failure of the Website or telehealth services due to technical issues beyond my reasonable control.

• The actions or omissions of third-party service providers (including Wix and Zoom).

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
 

12. Governing Law
 

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Website or services will be subject to the exclusive jurisdiction of the courts of New South Wales.
 

13. Changes to These Terms
 

I may update these Terms from time to time. The updated version will be posted on this Website with the “Last updated” date revised. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
 

14. Contact
 

If you have questions about these Terms, please contact me:

 

Name: Giulia Brazzoli

Title: Clinical Psychologist & Psychotherapist

AHPRA Registration: PSY0002423433

Email: giulia.brazzoli@gmail.com

Telephone: 0426 507 132

Website: www.giuliabrazzoli.com